Administering the Business Group

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log into the administrator portal

change main telephone number ringing station

block calls from specific telephone numbers

change the button configuration on all phones of the same type in a business group

record the auto attendant announcements via telephone

record a special holiday holiday announcement

pre-schedule the phone system to operate in closed mode on holidays (Easy Attendant)

temporarily change the organization’s business hours on the day before a holiday or for a special function (Easy Attendant)

set up music-on-hold

set up holiday music-on-hold

set up custom music-on-hold

use miarec to live-monitor calls

configuring emergency call (911) notifications

Administering Subscribers

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reset a user’s voicemail PIN or commportal password

unlock a user’s account after too many failed password attempts

change the user name on an extension

set up a user’s voicemail to email function

reset a subscriber line for a new user

see if international calling is allowed for a user

block calls from specific telephone numbers

Misc

reset forgotten password to admin portal or user commportal

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properly configure the router/firewall

set up and use accession meeting standalone

download call log reports

internet latency – understand the effects and solutions

understanding high cost area codes and free conferencing services