I cannot thank you, and your team, enough for everything that you’ve done for us over the past couple of months.
As a small rural school district, we’ve gotten so used to being pushed around by other big telecom companies with impersonal customer service and frustrating wait times. We are so incredibly grateful for all of the time and effort that you’ve put into advocating for us and supporting us during this process.
Everyone that I’ve been in contact with at Phoneware has been so professional, and so forgiving of the gaps in my knowledge, and were willing to take time out of their day to help me understand the issues we were facing and the solutions rather than shoving me into an automated ticketing system. Just knowing that I could call into your helpdesk and reach a technician who knew my name, could pull up our ticket quickly, and was able to explain every step of what would have otherwise been a frustrating and overwhelming process made all the difference in the world.
The high level of customer service and understanding that you’ve provided to both myself and our school district has gone so far above and beyond anything I could have hoped for when I placed my first call to your office all the way back in February.
I feel like 1,000 lbs have been lifted off my shoulders, so thank you, thank you so much for fighting for the little guy!