The Phoneware privacy statement recognizes the value of privacy of Phoneware customers, vendors, and guests.

This privacy notice provides more specific information on how the Phoneware text messaging service collects and processes your personal information.


The notice applies to our practices for gathering and disseminating information related to the Phoneware text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.
  • From Phoneware sources, when we import your contact information from other Phoneware systems and sources.
  • Automated Processes, when our text messaging platforms gather information as you interact with the services.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences
  • Content of your text message responses to us.

Collection from Phoneware Sources

We import personal information from Phoneware systems and sources. The information includes:

  • First and last name.
  • Phone number.

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging
  • Carrier (e.g. Verizon, T-Mobile, AT&T, etc.)
  • Delivery status
  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal information we collect to communicate with you regarding Phoneware operations and services, such as:

  • Service Order Status, to ensure your well being or the well being of others on campus.
  • Updates, to keep our customers informed about important events and status updates specific to our customers’ relationship with Phoneware.
  • Service Impairments, to communicate carrier outages that may impair Phoneware customers’ phone service.

With Whom This Information Is Shared

We do not sell, rent, or share our customers’ information.

We require our text messaging service providers to keep customer information secure, and do not allow them to use or share customer information for any purpose other than providing services on our behalf.

We may share information when required by law, or when we believe sharing will help to protect the safety, property, or rights of our customers and the community.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive text messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Please note that unsubscribing from text messages from one campaign or telephone number will not unsubscribe you from other campaigns/telephone numbers. Unsubscribing will not remove your information from source Phoneware systems.

The accuracy of your contact information is critical for the delivery of text messages.

How Information Is Secured

Phoneware recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage.

Phoneware strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact us via info@phoneware.us, or via postal mail sent to Phoneware, Inc., 1506 W. Whispering Wind Drive, #130, Phoenix, AZ 85085.