Phoneware SIP trunk service allows traditional premise-based phone systems to use and enjoy the benefits of the Phoneware Cloud-Based Telecom Network.

You may log into the SIP trunk user portal to set up call forwarding. You may also log into the business group administrator portal to access call analytic reports and call logs, set up forwarding of toll free telephone numbers, and perform other tasks.

Your SIP Trunk Group user portal and Business Group Administrator login portal credentials should have been provided to you. If you don’t have them, please contact Phoneware support.

To configure IMMEDIATE CALL FORWARDING of your ENTIRE SIP trunk group:

  1. Visit https://azphoneware.com, select LOGIN / USER COMMPORTAL.
  2. Login with your SIP Trunk Group username and password provided above. SIP Trunk Group user comm portal is displayed.
  3. Select FORWARDING at the top right.
  4. Select IMMEDIATELY at the top left.
  5. Check the box titled “Forward Calls to my PBX Immediately”, enter the desired telephone number, and click APPLY.
  6. Calls to all telephone numbers in your business group will follow this forwarding, except those direct dial telephone numbers that have their own custom call forwarding set.

To configure IMMEDIATE CALL FORWARDING of ONE DIRECT DIAL TELEPHONE NUMBER:

  1. Visit https://azphoneware.com, select LOGIN / USER COMMPORTAL.
  2. Login with your SIP Trunk Group username and password provided above. SIP Trunk Group user comm portal is displayed.
  3. Select DIRECT DIALING in the center of the screen.
  4. Pick a number range, then pick a specific number from this range by clicking on the telephone number in the list that shows up below. A new window will pop up.
  5. Click on GOTO CALL MANAGER in the new window that popped up.
  6. Click on FORWARDING at the top right of this small window.
  7. Select IMMEDIATELY at the top left.
  8. Check the box titled “Forward Calls Immediately”, enter the desired telephone number, and click APPLY.
  9. Calls to this specific telephone number will follow this forwarding until it is removed.

Phoneware SIP Trunks also offer a useful feature called UNAVAILABLE CALL FORWARDING. This feature forwards calls ONLY when your phone system has lost communication with our servers, such as in the event of a power outage, internet failure, or phone system malfunction. Specific unavailable forwarding destinations can be configured for the different direct dial telephone numbers, such as staff mobile phones. This forwarding will invoke automatically if and when the phone system is seen as “off line” by our SIP trunk servers.

To configure UNAVAILABLE CALL FORWARDING for your ENTIRE SIP trunk group:

  1. Visit https://azphoneware.com, select LOGIN / USER COMMPORTAL.
  2. Login with your SIP Trunk Group username and password provided above. SIP Trunk Group user comm portal is displayed.
  3. Select FORWARDING at the top right.
  4. Select UNAVAILABLE at the top center.
  5. Check the box titled “Forward calls if my PBX is unavailable (for example, because of a loss of power)”, enter the desired telephone number, and click APPLY.
  6. Calls to all telephone numbers in your business group will follow this forwarding if the SIP trunk connection fails, except those direct dial telephone numbers that have their own custom unavailable call forwarding set.

To configure UNAVAILABLE CALL FORWARDING of ONE DIRECT DIAL TELEPHONE NUMBER:

  1. Visit https://azphoneware.com, select LOGIN / USER COMMPORTAL.
  2. Login with your SIP Trunk Group username and password provided above. SIP Trunk Group user comm portal is displayed.3. Select DIRECT DIALING in the center of the screen.
  3. Pick a number range, then pick a specific number from this range by clicking on the telephone number in the list that shows up below. A new window will pop up.
  4. Click on GOTO CALL MANAGER in the new window that popped up.
  5. Click on FORWARDING at the top right of this small window.
  6. Select UNAVAILABLE at the top center.
  7. Check the box titled “Forward calls if my PBX is unavailable (for example, because of a loss of power)”, enter the desired telephone number, and click APPLY.
    Calls to this telephone number will follow this forwarding if the SIP trunk connection fails.

You may also log into the business group administration portal to perform additional functions, such as:

  • Setting up forwarding of toll free numbers.
  • Access call analytic reports and call logs.
  • Accessing other lines or services that are outside of your SIP Trunk Group.
  • Setting up short codes (Speed Dialing), or other features.

To set up call forwarding on a toll free number via the admin portal:

  1. Visit https://azphoneware.com, select LOGIN / ADMIN PORTAL.
  2. Login with your admin username and password provided above. Business Group Admin Portal is displayed.
  3. Select ALL LINES on the menu at the left. All lines in the business group will be shown.
  4. Find the desired toll free number and click on the telephone number. Settings for this toll free number will open in a small window.
  5. CLick on GO TO CALL MANAGER.
  6. Select FORWARDING at the top center of this small menu.
  7. Select IMMEDIATELY at the top left.
  8. Check the box titled “Forward Calls Immediately”, enter the desired telephone number, and click APPLY.
  9. Calls to this toll free telephone number will follow this forwarding until it is removed or changed. Click CLOSE when finished.

For information accessing call analytics, please reference the link on our support website covering that topic.