How do I set my phone system to operate in closed mode on holidays? (Full Time Auto Attendant – Premium Attendant)

These instructions are for businesses that use a full time auto attendant to answer incoming calls, and the auto attendant type is an PREMIUM ATTENDANT.

  1. Open an internet browser such as Internet Explorer or Google Chrome, and visit
  2. Hover over the LOGIN option and select “admin portal login”.
  3. Enter the telephone number and password of a line with administrator privileges. Admin portal is displayed.
  4. Find the line in your business group that is a PREMIUM ATTENDANT line type. It will have a colored icon showing 3 bars and a star. Click on the icon to the far right to open this PREMIUM ATTENDANT line in a separate window.
  5. In the PREMIUM ATTENDANT Window, click on the SCHEDULE tab. Your current daily business hours are shown in a grid. To set your holidays, click on the small calendar image to the right of SPECIAL DAYS. Calendar is then opened.
  6. Select the desired menu to be played during holidays, “during this period, use this menu:” For example, you may have a menu titled “Holiday Menu”, and you would select this menu.
  7. Special days / holidays are shown on the calendar as shaded days. You can either manually set holidays by navigating to the desired date and clicking on the day to shade it and designate it as a holiday. Or, you can click on the Add Public Holidays button and select the appropriate list of holidays, such as US Holidays 2014. Keep in mind that this will add all federal holidays including days like MLK Day, President’s Day, Columbus Day, and Veteran’s Day. You may have to unselect some of these days.
  8. Once the desired days have been set, click on the APPLY button to save your changes.
  9. This completes the process and you can close out the admin portal tab or window.