How an administrator can live-monitor phone calls using the MiaRec call recording service.
If your business group subscribes to MiaRec call recording, it is possible for an administrator to listen live to active phone calls.
First, the administrator must install the MiaRec live recording utility from https://azphoneware.com/downloads.
After this utility is installed, the administrator can listen to calls live as follows:
1. Log into phoneware.mysiprec.com with the username and password.
2. Click on the ACTIVE CALLS tab.
3. Click on the desired call.
4. Click on the “Live Monitor This Call” button. This should launch the live player application and you should be listening to the call live.