How to reset a forgotten password

Since admins use the same password as the user login, Admin passwords can also be reset at the user commportal login screen.

At the time of this writing, there is no “Reset Password” link at the admin portal login page.

Here is how to reset a password:

  1. Visit
  2. Click on “Reset Password“.
  3. Enter the ten digit direct telephone number of the user account you are trying to reset (your account may not be set up to use an email login, so please ignore the email address prompt).
  4. A password reset link should be sent to the email address associated with your account.
  5. If you don’t get the email, please contact Phoneware support and we can reset the password for you.