Instructions for recording your main company greetings (Easy Attendant)

You will need three pieces of information to set up your main company easy attendant greetings:

  • Your EASY ATTENDANT telephone number
  • Your personal identification number (PIN)
  • Your greeting scripts

You should perform these recordings from a PHONEWARE extension in a private office with the door closed and no background noise or distractions.

The PHONEWARE extension you are using must NOT have the SKIP PIN feature enabled, and it must require a password.  This extension must also have a voicemail box that has already been set up.

You can also perform these recordings from outside the office, from a non-PHONEWARE extension. To do this, call 602-445-7770 instead of following step 1 below.

Follow these steps to record your EASY ATTENDANT greetings:

  1. Press your VOICEMAIL button or dial *98. Wait for the system to ask for your PIN. DO NOT ENTER your PIN. Instead, press *. The system should then prompt you to enter your area code and phone number.
  2.  Enter the 10 digit area code and phone number of your Easy Attendant, and press #.
  3. Enter your EASY ATTENDANT PIN (password), and press #.
  4. Press 1 to change your Easy Attendant Configuration.
  5. Press 2 to edit your business hours (day) announcements, or press 3 to edit your non-business hours (night) announcements.
  6. Press # to edit the initial greeting, or press the digit corresponding to the option which has an announcement that needs to be recorded.
  7. Your current announcement is played. To re-record the announcement, press 1.
  8. Record after the tone. Press # when finished recording. New announcement is played back to you. Press 1 to keep it.
  9. You may press * to exit to the previous menu.

Here is an example of recording the day time and night time announcements for a customer with Easy Attendant phone number 4801501234 and PIN 9876:

  1. Press VOICEMAIL button. System answers asking for my PIN, I press *. System prompts for an area code and phone number.
  2. I enter my Easy Attendant phone number 4801501234 and press #.
  3. I enter PIN 9876 and press #.
  4. I press 1 for easy attendant configuration.
  5. I press 2 to edit my business-hours announcements.
  6. I press # to record my business hours main greeting. Current greeting is played back.
  7. I press 1 to re-record my business hours main greeting.
  8. I record the new greeting after the tone and press # when I am finished.
  9. New greeting is played back to me. I accept it by pressing 1.
  10. I then press * to return to the previous menu.
  11. I press 3 to edit my non-business hours announcements.
  12. I press # to record my non-business hours main greeting. Current greeting is played back.
  13. I press 1 to re-record my non-business hours main greeting.
  14. I record the new greeting after the tone and I press # when I am finished.
  15. New greeting is played back to me. I accept it by pressing 1.
  16. I hang up.