Record your main company greetings (easy attendant)

Instructions for recording your main company greetings (Easy Attendant)

You will need three pieces of information to set up your main company easy attendant greetings:

  • Your EASY ATTENDANT telephone number
  • Your personal identification number (PIN)
  • Your greeting scripts

You should perform these recordings from a PHONEWARE extension in a private office with the door closed and no background noise or distractions.

The PHONEWARE extension you are using must NOT have the SKIP PIN feature enabled, and it must require a password.  This extension must also have a voicemail box that has already been set up.

You can also perform these recordings from outside the office, from a non-PHONEWARE extension. To do this, call 602-445-7770 instead of following step 1 below.

Follow these steps to record your EASY ATTENDANT greetings:

  1. Press your VOICEMAIL button or dial *98. Wait for the system to ask for your PIN. DO NOT ENTER your PIN. Instead, press *. The system should then prompt you to enter your area code and phone number.
  2.  Enter the 10 digit area code and phone number of your Easy Attendant, and press #.
  3. Enter your EASY ATTENDANT PIN (password), and press #.
  4. Press 1 to change your Easy Attendant Configuration.
  5. Press 2 to edit your business hours (day) announcements, or press 3 to edit your non-business hours (night) announcements.
  6. Press # to edit the initial greeting, or press the digit corresponding to the option which has an announcement that needs to be recorded.
  7. Your current announcement is played. To re-record the announcement, press 1.
  8. Record after the tone. Press # when finished recording. New announcement is played back to you. Press 1 to keep it.
  9. You may press * to exit to the previous menu.

Here is an example of recording the day time and night time announcements for a customer with Easy Attendant phone number 4801501234 and PIN 9876:

  1. Press VOICEMAIL button. System answers asking for my PIN, I press *. System prompts for an area code and phone number.
  2. I enter my Easy Attendant phone number 4801501234 and press #.
  3. I enter PIN 9876 and press #.
  4. I press 1 for easy attendant configuration.
  5. I press 2 to edit my business-hours announcements.
  6. I press # to record my business hours main greeting. Current greeting is played back.
  7. I press 1 to re-record my business hours main greeting.
  8. I record the new greeting after the tone and press # when I am finished.
  9. New greeting is played back to me. I accept it by pressing 1.
  10. I then press * to return to the previous menu.
  11. I press 3 to edit my non-business hours announcements.
  12. I press # to record my non-business hours main greeting. Current greeting is played back.
  13. I press 1 to re-record my non-business hours main greeting.
  14. I record the new greeting after the tone and I press # when I am finished.
  15. New greeting is played back to me. I accept it by pressing 1.
  16. I hang up.