Instructions for recording your Easy Attendant greetings via telephone.

You will need three pieces of information to set up your main company easy attendant greetings:

  • Your EASY ATTENDANT telephone number. This will typically be a number that begins with 48015xxxxx.
  • Your EASY ATTENDANT personal identification number (PIN). Typically four digits.
  • Your greeting scripts.

You should perform these recordings from a PHONEWARE extension in a private office with the door closed and no background noise or distractions. You can also record from a remote telephone number if that is the only option available.

The PHONEWARE extension you are using to create the recordings has two requirements:

  1. This extension must have already completed the new user setup procedure, where the password is set and greetings are recorded.
  2. It must NOT have the SKIP PIN feature enabled, that means that it must require a password when logging in.

You can also perform these recordings from outside the office, from a non-PHONEWARE extension. To do this, call 480-302-6991 instead of following step 1 below.

Follow these steps to record your EASY ATTENDANT greetings:

  1. Call into the voicemail system in one of the following methods:
    From within the office:
    a. Press your VOICEMAIL button or dial *98.
    b. When prompted to enter your voicemail PIN, DO NOT DO SO. INSTEAD, PRESS THE STAR KEY. The voicemail system should then prompt you to enter an area code and phone number.
    OR, From outside the office or from any phone not on the Phoneware network:
    a. Dial 480-302-6991. The voicemail system should answer and prompt you to enter an area code and phone number.
  2.  Enter the 10 digit area code and phone number of your Easy Attendant, and press #.
  3. Enter your EASY ATTENDANT PIN (password), and press #.
  4. Press 1 to change your Easy Attendant Configuration.
  5. Press 2 to edit your business hours (day) announcements, or press 3 to edit your non-business hours (night/weekend/holiday) announcements.
  6. Press # to edit the initial greeting, or press the digit corresponding to the option which has an announcement that needs to be recorded.
  7. Your current announcement is played. To re-record the announcement, press 1.
  8. Record after the tone. Press # when finished recording. The new announcement is played back to you. Press 1 to keep it.
  9. You may press * to exit to the previous menu.

Here is an example of recording the day time and night time announcements for a customer with Easy Attendant phone number 4801501234 and PIN 9876:

  1. Press VOICEMAIL button. The voicemail system answers asking for my PIN, I press *. System then prompts for an area code and phone number.
  2. I enter my Easy Attendant phone number 4801501234 and press #.
  3. I enter PIN 9876 and press #.
  4. I press 1 for easy attendant configuration.
  5. I press 2 to edit my business-hours announcements.
  6. I press # to record my business hours main greeting. The current greeting is played back.
  7. I press 1 to re-record my business hours main greeting.
  8. I record the new greeting after the tone and press # when I am finished.
  9. The new greeting is played back to me. I accept it by pressing 1.
  10. I then press * to return to the previous menu.
  11. I press 3 to edit my non-business hours announcements.
  12. I press # to record my non-business hours main greeting. The current greeting is played back.
  13. I press 1 to re-record my non-business hours main greeting.
  14. I record the new greeting after the tone and I press # when I am finished.
  15. The new greeting is played back to me. I accept it by pressing 1.
  16. I hang up.