How can I set up Accession Communicator for Windows?

Accession Communicator for Windows is a powerful Windows Software-based Telephone, called a Soft-Phone. Accession replaces a normal office telephone and can perform nearly all functions that an office telephone can perform, and several that an office telephone cannot.

Here are instructions for setting up Accession Communicator for Windows:

  1. Log into your user commportal account by visiting, and entering your direct telephone number and your password.
  2. Click on the APPS item on the top menu. The APPS screen is shown.
  3. Click on the ON YOUR COMPUTER item at the bottom left. The list of computer apps is displayed.
  4. Click on ACCESSION on the menu at the left side of the window.
  5. Click on the WINDOWS 7 / WINDOWS 8 link toward the bottom of the window. This will prompt you to download the setup program for Accession. Download this program to your PC. File is over 90Mb in size so it may take a few minutes to download. NOTE: If you have Windows 10, this link will be grayed out and you will not be able to download the program. Instead, click on this link to download the Accession Installation Program.
  6. After the download has completed, run the program that was downloaded.
  7. At the Accession Communicator Setup Welcome screen, click the NEXT button.
  8. Accept the default installation folder by clicking NEXT.
  9. At the Accession Communicator Setup Additional Tasks screen, check ALL boxes and click NEXT.
  10. Click the INSTALL button to begin installing Accession Communicator software.
  11. When installating has been completed, insure that the Launch Accession Communicator box is checked, and click FINISH. Accession Communicator will launch.
  12. You must now select your service provider. In the dropdown box, select PHONEWARE and click OK.
  13. You will now be prompted to enter your individual direct telephone number and your password. You should have received these from PHONEWARE, please enter them and click LOGIN.
  14. End User License Agreement is displayed. Check “I accept the terms” and click ACCEPT.
  15. Accession Communicator will now launch and should be active.

For a 20 minute video covering the final install steps, initial configuration, and an overview of usage of the Accession Communicator, click here.